Blog

Problem Comcast, a Fortune 100 telecom and media company, wished to improve home security solutions for existing and new customers. The objectives were to scale the solution, enhance security measures, and enhance user experience. Comcast's home security sy... Read More

This article provides a guide or health check for CEOs and business leaders who are invested in a new product launch (or new features) and care about its success.  Product launches are complex and have several (at times too many) moving parts. After more than two dozen product launches in my car... Read More

Recently, I received an update on a company I know well; it's at risk of a death spiral:A pandemic => change in customer behaviors => loss of market share to competitors.Another story unfolding in the public domain is of Chegg:Launch of chatgpt => change ... Read More

tl;drPrioritizing customer success and finding ways to manage customer success teams efficiently can lead to significant cost savings, improved customer retention, and, ultimately, profitability. Automation can be a powerful tool for reducing... Read More

tl;drRevOps is a revenue-optimizing machine that can help you to generate predictable revenue and improve customer experience.RevOps must optimize the entire revenue generation process from start to finish. To achieve success, you need... Read More