Head of Customer Success

We offer customer success strategy and hands-on leadership tailored to your business. We have deep expertise in customer retention strategy, product-led customer success, revenue operations (revops), creating the right CRM and tech, data, and AI capabilities, and achieving customer success KPIs

Interim CS Executive

A flexible service that can be scaled up or down as needed, making it cost-effective for companies of any size. We collaborate with your product, go-to-market, engineering, and other teams to identify improvement areas in customer success and create revops strategies and capabilities

Customer-Centric Growth

Experienced professionals lead the head of Customer Success service with a deep technical and business background. We achieve the key objectives by building customer-centric capabilities, for example, customer data platforms, customer journeys/experience management, and applying the right tech/AI.

Data-Driven Decision Making

One of our core values. We utilize CX data and analytics to make decisions. We find ways to collect and analyze customer data and measure success. This approach ensures that decisions are based on facts, not assumptions, and leads to more accurate predictions and better customer outcomes.

What we own and drive

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Customer Success, Customer Retention Strategy, Revenue Operations

Developing a customer retention strategy, roadmaps, prioritization, and collaboration with product management. Creating revenue operations capabilities. Alignment of customer success with your company's overall business goals and growth objectives. Helping tap into customer adjacencies to achieve growth and higher NPS.

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Customer success tech (CRM), Solution Architecture, Data management & AI

CRM solution architecture and implementation tailored to your overall CS strategy and GTM. Tech stack evaluation for flexibility and scalability, ROI-based investment. Customer data strategy & management, data engineering, and building AI-models to achieve customer success goals.

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Customer research, User Journey Maps, and Cross-functional Collaboration

Customer research and data analysis to identify opportunities for improvement. Data-driven customer behavior and managing customer journeys. Cross-functional collaboration to launch new products, onboard & train customers, create custom solutions, or achieve revops goals.

We offer a consultative sales approach

Discuss your key use cases with a no-strings-attached discussion

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